No Confirmation of Order placed 21/10/24

[STR1D3Z]

I placed my order on Monday 21/10

i have received no confirmation email / text / order number 

The order number is in this format ORD-XXXXXXXXXX (10numbers) however this doesn’t work on ‘track my order’ nor does it show in my EE app that I have for broadband

I only got an order number after I chased it up with customer services, but their hold time is still 45+ minutes and I don’t have time for that. 

I was really impressed with broadband but severely let down as a new mobile phone customer

[Suj4]

Like the ee

[Alex_H]

Hi @Suj4,

Welcome to the EE Community

Are you also needing some help with your order? If so please let us know what you need help with and we can help advise.

Alex