New to EE - I ordered excess equipment in error can I return it?

[ryanna2599]

Hello,

I am new to EE and wasn't sure what I needed, so I accidentally ordered excess equipment that I don't need🤔. I would like to know how I can return it. The equipment is in its original packaging and is unopened. Rather than let it go to waste, I would prefer to return it 🙏

Thank you!

[XRaySpeX]

If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

[ryanna2599]

Thanks @XRaySpeX , just checking, should I call and cancel the specific equipment that I don't need? As I don't want to cancel the services provided by EE.

[Leanne_T · Accepted solution]

Hi @ryanna2599 

Thanks for coming to the community. 

If you give us a call, the team can check the order and help you get the equipment returned 🙂

Thanks. 

Leanne.

[ryanna2599]

Thanks @Leanne I did call and spoke to Fabio 👍

Sent from Outlook for Android<>

[Leanne_T]

Thanks for coming back and letting us know @ryanna2599 

Leanne 🙂