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No support available for tech orders

nl7
Visitor

‎16-12-2025 11:17 AM

I ordered a pair of headphones which arrived damaged. The order was never marked as fulfilled on the website, so I can't initiate a return.  When I try to contact EE to discuss this, and follow the relevant selections on the phone, I get through to a 3rd party who say they cannot help with tech orders.
Is there a way to contact EE for these orders at all?

I am about to lose my bap.

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎16-12-2025 11:50 AM

Try calling EE Sales on +44 800 956 6000 (option 2 > option 4) . That won't ask for an EE mobile no. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Peter_W
EE Community Support Team

‎16-12-2025 01:34 PM

Hey there @nl7.

Welcome to the EE Community!

We have a dedicated team for queries around electronics orders, and you can reach them on 0800 079 0062.

You can also find out more info on our help page here:

EE Tech orders including accessories and SIM-free handsets | Orders And Returns Help | EE

Peter

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