Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New phone

SophieWheeldon
Visitor

‎14-10-2025 10:42 PM

I placed an order with EE on 5th October and still waiting for it to be delivered and have had no update.

Has this happened to anyone before? Do EE not have a chatbot/email address you can access them through anymore.

 

thank you 

0 Helpful
1 REPLY 1
Linzi_H
EE Community Support Team

‎15-10-2025 08:31 AM

Hi @SophieWheeldon 

Welcome to the Community.

If you want to discuss your specific order, you'll need to call the team directly so they can review your account information.

What new phone are you waiting for? If you let me know the model, storage size, and colour, I can double check the stock for you.

Linzi  

0 Helpful