05-04-2023 01:22 AM
I ordered a phone on 27/03/23 which email I got said was successful, to then get a call on 31/03/23 to say direct debit was set up and phone would be with me on next day delivery making it 03/04/23 as of yet I’m still to receive phone and have had no further emails from ee or the delivery company. I’ve tried to track phone online but all I get is a read box saying unable to give details! Anyone else had this? Thinking of using another provider now and sending phone back if it ever does arrive
05-04-2023 08:30 AM
Hi @Markw78
Welcome to the community.
I'm sorry to hear that. I would recommend giving our Mobile Care team a call on 150 so that we can check what is going on with your delivery for you.
Chris