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New SIM hasn't turned up

AlexThomas
Explorer

‎07-04-2026 04:31 PM

I contacted EE about losing my phone and was told I would be sent out a new Sim Card that'll be here by Tuesday.

It's Tuesday now and it's not here, and I have no tracking information for it so.. What do I do?

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎07-04-2026 04:55 PM

@AlexThomas  you’re gonna have to wait for the Royal mail to deliver it because they’re sent out second-class Royal mail.  ( no tracking available for this )  

 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
AlexThomas
Explorer
In response to Chris_B

‎07-04-2026 05:13 PM

Ah, okay. Website says First Class.

Guess that's not true. 

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to AlexThomas

‎07-04-2026 05:29 PM

@AlexThomas  I’ve never seen 1st class used yet.     And yesterday was a bank holiday 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Katie_B
EE Community Support Team
In response to AlexThomas

‎07-04-2026 05:32 PM

Hi @AlexThomas. 

@Chris_B is right, SIM deliveries are sent via Royal Mail and can take 2-5 working days. 

I am sorry you have been provided incorrect information. 

Could you please link us to the page so we can get this updated?

Katie

0 Helpful