Never order from ee

[Gemmabass97]

I am a current customer of ee for broadband which i have had loads of problems with, however i decided to order a new tv on finance which cost £419 i paid £194 straight away when i placed the order on 30th april it told me i should recieve tv by 6th may whi h is today i hadnt recieved no tracking for then it said parcelforce standard delivery i rang this morning explaining i didnt recieve tracking amd making sure that the tv will be delivered today i got told that parcel force hadnt shared tracking but i would definatly recieve my parcel today got to 4pm and i rang back because i still had no delivery just to be told that my order had got stuck and hadnt even been dispatched what a joke ee are noq they have to resend my tv which i am without a tv till it arrives i have a child qith autism qhich is going to cause problems now that i have to wait this is a joke not good ee 

[Christopher_G · Accepted solution]

Hi @Gemmabass97 

Welcome to the community.

I'm disappointed to hear of the experience you've had with this. The courier company will be in touch with you to let you know when it will be delivered.

If you'd like to discuss your order further, or open a complaint, I recommend speaking with our customer support team again, so that they can look into it further.

Keep us updated with what happens please.

Chris