07-10-2025 11:59 AM
At the end of this week my EE TV package is to be activated. As this includes Netflix do I cancel my payments to Netflix or do EE take over these payments on my behalf?
thanks
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07-10-2025 12:50 PM
Hi @Lexsper
As per the terms and conditions: https://ee.co.uk/help/terms-and-conditions/add-ons/entertainment/netflix
If you have an existing Netflix account directly with Netflix, you must link it to your EE plan when you activate your Netflix Standard with Ads Inclusive Extra or Netflix Premium Inclusive Extra.
Netflix will continue to charge you separately for your existing Netflix account until you link that account to your EE pay monthly plan. If your existing Netflix membership is Netflix Standard with
Adverts or Netflix Premium and you wish to continue with that membership, you will need to take a Netflix Add-on as set out below. If your Netflix subscription is part of an inclusive bundle with a third party, you may continue to be charged via that third party. For any queries regarding your billing with Netflix for your existing Netflix account, please contact Netflix directly.
Thanks
07-10-2025 12:50 PM
Hi @Lexsper
As per the terms and conditions: https://ee.co.uk/help/terms-and-conditions/add-ons/entertainment/netflix
If you have an existing Netflix account directly with Netflix, you must link it to your EE plan when you activate your Netflix Standard with Ads Inclusive Extra or Netflix Premium Inclusive Extra.
Netflix will continue to charge you separately for your existing Netflix account until you link that account to your EE pay monthly plan. If your existing Netflix membership is Netflix Standard with
Adverts or Netflix Premium and you wish to continue with that membership, you will need to take a Netflix Add-on as set out below. If your Netflix subscription is part of an inclusive bundle with a third party, you may continue to be charged via that third party. For any queries regarding your billing with Netflix for your existing Netflix account, please contact Netflix directly.
Thanks
10-10-2025 01:05 PM
Many thanks