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Netflix

Lexsper
Explorer

At the end of this week my EE TV package is to be activated. As this includes Netflix do I cancel my payments to Netflix or do EE take over these payments on my behalf?

thanks

1 SOLUTION

Accepted Solutions
Northerner
EE Community Star
EE Community Star

Hi @Lexsper 

As per the terms and conditions: https://ee.co.uk/help/terms-and-conditions/add-ons/entertainment/netflix

If you have an existing Netflix account directly with Netflix, you must link it to your EE plan when you activate your Netflix Standard with Ads Inclusive Extra or Netflix Premium Inclusive Extra.

Netflix will continue to charge you separately for your existing Netflix account until you link that account to your EE pay monthly plan. If your existing Netflix membership is Netflix Standard with

Adverts or Netflix Premium and you wish to continue with that membership, you will need to take a Netflix Add-on as set out below. If your Netflix subscription is part of an inclusive bundle with a third party, you may continue to be charged via that third party. For any queries regarding your billing with Netflix for your existing Netflix account, please contact Netflix directly.

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

2 REPLIES 2
Northerner
EE Community Star
EE Community Star

Hi @Lexsper 

As per the terms and conditions: https://ee.co.uk/help/terms-and-conditions/add-ons/entertainment/netflix

If you have an existing Netflix account directly with Netflix, you must link it to your EE plan when you activate your Netflix Standard with Ads Inclusive Extra or Netflix Premium Inclusive Extra.

Netflix will continue to charge you separately for your existing Netflix account until you link that account to your EE pay monthly plan. If your existing Netflix membership is Netflix Standard with

Adverts or Netflix Premium and you wish to continue with that membership, you will need to take a Netflix Add-on as set out below. If your Netflix subscription is part of an inclusive bundle with a third party, you may continue to be charged via that third party. For any queries regarding your billing with Netflix for your existing Netflix account, please contact Netflix directly.

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Many thanks