10-09-2023 01:15 PM
I have moved over from Plusnet to EE and I have been waiting 2 weeks for my sim to be delivered.
They said it would take 2 - 3 days, who do I contact and how?
I tried on Facebook messenger but I've heard nothing.
Thx
10-09-2023 03:01 PM
Hi @zippy77777
Thanks for coming to the community.
The SIM card should take no longer than 5 working days, to get this looked into please get in touch with our mobile care team and they will be happy to help.
Full contact details can be found on our Contact EE page.
Leanne
10-09-2023 03:09 PM
Thank you as I wasn't sure who to contact.
I seem to have an account but when I put my mobile number in it basically says I don't exist lol.
Maybe this is due to the porting of my number.
Thx for your help.
10-09-2023 03:12 PM
You can use the message us option here Contact us about your mobile phone (ee.co.uk) and the team can get this looked into for you.
Leanne.
10-09-2023 03:15 PM
In an online chat right now, thank you
10-09-2023 03:18 PM
No problem at all 🙂
