My money was take but unable to process request

[Jakie180]

I was trying to purchase the apple air pod 4 and checked out. I paid with Apple Pay and my money was taken but the EE screen showed - ‘sorry we are unable to process your request at this time’ - what can I do about this as I don’t want to do it again for to have more money taken

[Chris_B · Accepted solution]

@Jakie180  You need to call customer support if the payment was taken and you then got that message