The EE Community

Xbox Game pass Ultimate not cancelled with account

Cancelled my account in February this year and I've just seen that my ultimate pass is still live. Called EE they can't help, Called XBOX, they can't help. Checked the forum and seen this is a relatively common issue. Is there any way to get help fro...

Valentin

Hello, I'm trying to change the date of my last payment to activate my card for a few days until I pay it, but I can't.

I would like to turn off content locker

Returning kit I don't have after house sale fell through.

A day before I was supposed to complete on a house sale our buyer pulled out. So our move from Cheshire to Wales didn't happen.I had previously arranged broadband and new kit was being sent to the house in Wales (a rental house). Obviously, I was not...

Broadband test speed not working

Hi I switched to full fibre from virgin media on Tuesday the 8/4/2025  when I try to test my router’s speed via the EE speed test on the app it always fails saying the fault is on there side.The safe search is also not working.Can anyone give me some...

File Sharing

I'm trying to share files across my home network with a combination of windows 10/11 computers. I've followed all the setup instructions I can find to do with windows but I'm sill having no joy. Are there any settings on the EE Smart Firewall I need ...

Ordering 1.6GBPS

Hi All, i am trying to order 1.6 Gbps line The order goes through ok at the beginningA ,bit of the back story first, I have 2 ONTs at my property, one was EE 900, but has just been canceled, to try to reorder the 1.6 on this lineThe other ONT is with...

Re: Re: Can't contact EE by phone

HI , I NOW HAVE MY SAMSUNG PHONE BACK FROM BEING REPAIRED BY EE .NOW THE PHONE  ALWAYS ASKS FOR A PASSWORD BEFORE OPENING . BEFORE IT WENT AWAY IT DIDN,T NEED THIS PROCESS ?REGARDS JULIAN . 

gaming Nat type - issue with EE boardband box- BT to EE customer

Hi to anyone that needs to see this. So I’ve had issues with Nat Type since I switched from BT to EE in store. Staying at moderate and even going to strict one This issue I found was that the EE hub doesn’t have a great deal of plug and play features...