Missing order

[Andrewmlynn]

I ordered a phone 4 days ago. Money has left my account and Ive received no phone and no information . Order ref - ********

Please advise when I will be in receipt of my order before I request a refund and go to Vodafone

[Mod edit: order ref/# removed, please don't share personal information in the community]

[Chris_B]

@Andrewmlynn  This is a public forum you don’t post private information on here.  

What phone did you order ? What colour and storage size ? 

[Andrewmlynn]

Iphone 17 pro

256gb

Blue

[Michael_D · Accepted solution]

Thanks @Andrewmlynn.

That model is showing as being in stock, and would usually be dispatched within 1 day. 

If you have ordered at the start of the week, I would recommend giving our customer service guides a call so they can check the order for you to see what is happening.

Michael