Missing EE £50 Game card Voucher

[Swinscoe9290]

Hi,

I ordered a Meta Quest 3S with a £50 Game card back on 10th November 2024 and the voucher still hasn't arrived. 

Please could somebody look into this?

[Alex_H · Accepted solution]

Hi @Swinscoe9290,

Welcome to the EE Community

I am sorry to hear you haven't received your Game Card yet as part of your bundle. Please give us a call on 150 when you can so one of our guides can access your account and send off a form to our product support team to get your code sent out as soon as possible.

Alex

[Swinscoe9290]

Hi,

I've been trying to call multiple times a day for several days. Nobody ever answers. Hence me posting here. 

[Katie_J]

Hi @Swinscoe9290. 

Thanks for getting back to us. 

Are you calling us on 150?

Katie

[Fraser01]

Hello. Did this get resolved? I received a bundle package today, which included Ps store vouchers but no Ee game card

[Linzi_H]

Hi @Fraser01 

Welcome to the community.

If you can call our team directly they will be able to help.

Linzi 

[Swinscoe9290]

I've now called 150, FOUR times and been told every time that I will receive the voucher within 48 hours. 

Please can you get this resolved?

[Peter_W]

Hi again @Swinscoe9290, I'm disappointed to hear you've still not had any updates on this. 

Just to be sure, do you have a mobile contract with us as well?

If you do, did you purchase this outright, or choose to pay for it alongside your mobile bills?
Peter

[Swinscoe9290]

Hi. 

I'm paying for it alongside my existing mobile bill.

[Peter_W]

Thanks @Swinscoe9290, can you please try sending a message with GameCard to 150 and let me know what comes back?
Peter