MacBook Neo

[emeliznel18]

I placed an order today for a MacBook Neo in blush, it says estimated dispatch in over 28 days. I’m just wondering if there’s any way I can keep updated with the progress and if it’s looking likely to be over a month before I receive my order. I’m just impatient😂

[Lesley_W · Accepted solution]

Hi @emeliznel18 

Welcome to our community. 

I appreciate you are looking forward to getting your order.

You will get a text or email once the order has been dispatched. Before that, there won't be any updates to give while they wait for stock to arrive. 

Fingers crossed it comes soon for you!

Lesley 

[Schockwave]

@emeliznel18 , please make sure that you download the DPD app, as you should get confirmation of the delivery the day before delivery and another one with a one hour window on the day of delivery with a PIN number to show the delivery driver, on the day of the delivery.

[Niamhj1]

I ordered mine over 9 weeks ago and still haven’t received it. 

[Rach_H]

Hi @Niamhj1,

Welcome to the Community!

I'd recommend reaching out to our team, and they will be able to take a look into what is happening with your order.

Rach

[emeliznel18]

 I’ve received this email today, after a bit of googling this indicates that I may have been allocated stock?

[Rach_H]

Have you called and spoken with our team @Niamhj1? Were they able to advise what was happening?

Rach

[emeliznel18]

Would you able to advise if there’s any progress with my order based on the photo above of an email I received?

[Rach_H]

We're not able to see this from here, which is why it would be best to reach out to the team for further updates @emeliznel18.

Rach

[Niamhj1]

The last time I called was around 3 weeks ago, to which I was told there was essentially no point in calling for an update as they don’t have any more information than I do. I have since received an email a week ago informing me my order is delayed, I’m unsure if that is just the system recognising that it has been delayed longer than the estimated dispatch time or if I will now experience even further delay, no further update.