“Looks like your account's still being set up.“

[Toniutsa]

Hi everyone,

Why do I keep getting this message no matter what I try to do in my EE account? I’m broadband customer, but I was trying to order new sim card with EE. 

Merry Christmas to all of you! 

 

[Linzi_H]

Hi @Toniutsa 

Merry Christmas, I hope you had a wonderful day 😊

Does the same error show when using the app and your main online account? 

If it does and you've completed the registration process fully, I'd suggest calling us directly so one of our Guides can check the status of your online account. 

Linzi 

[Toniutsa]

Hello,

when I use the app it always redirects me to the website (rarely give me error “try again”) and there i get this message.
I can't call, I have a problem speaking, thanks!

[Linzi_H]

And have you tried logging in directly to the website rather than logging into the app @Toniutsa? 

How long has your broadband been set up for? Is it a new connection and have you only just set up the online account?

Linzi 

[Toniutsa]

it's been almost two months since I've been an EE customer,  I maked the profile 2 months ago. No matter where I try - the website or the app, the output is the same! Or some kind of error or this from the picture. 

[Linzi_H]

Thanks so much for letting me know @Toniutsa 

Our team will need to check this for you, as they will be able to access the details and see why you're getting these errors.

Is it easier for you to head into an EE store, or could a friend or family member help you call us? Or have you used Relay UK before to contact?

Linzi