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Order cancelled and money taken

Peterandalto
Investigator
Investigator

Ordered a phone last night on the EE website and I went through all the right procedures. Paid my £30 upfront, but I received a text awhile ago saying my order was cancelled. I still haven't been refunded. No mail. Just a text.

8 REPLIES 8
Chris_B
EE Community Star
EE Community Star

@Peterandalto you will receive a refund in 7 - 10 days.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
TayGTR
Valued Contributor
Valued Contributor

Seems to be the way of EE these days. 

 

I regret coming back, well, I would if I was actually here with a working phone on EE.

Schockwave
EE Community Star
EE Community Star

@TayGTR , what is wrong with your phone? That is not EE’s fault.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
TayGTR
Valued Contributor
Valued Contributor

Well, technically  it is EE's fault, they have not sent my eSIM, hence I dont have a phone working on EE 

 

Schockwave
EE Community Star
EE Community Star

I have replied to your other thread @TayGTR .

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
TayGTR
Valued Contributor
Valued Contributor

I noticed, then I saw this one where it's not EE's fault.. but it is. 

Why do they cancel the orders

Chris_B
EE Community Star
EE Community Star

@Phillip18  It could be a number of different things.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.