Order cancelled and money taken

[Peterandalto]

Ordered a phone last night on the EE website and I went through all the right procedures. Paid my £30 upfront, but I received a text awhile ago saying my order was cancelled. I still haven't been refunded. No mail. Just a text.

[Chris_B]

@Peterandalto you will receive a refund in 7 - 10 days.  

[TayGTR]

Seems to be the way of EE these days. 

I regret coming back, well, I would if I was actually here with a working phone on EE.

[Schockwave]

@TayGTR , what is wrong with your phone? That is not EE’s fault.

[TayGTR]

Well, technically  it is EE's fault, they have not sent my eSIM, hence I dont have a phone working on EE 

[Schockwave]

I have replied to your other thread @TayGTR .

[TayGTR]

I noticed, then I saw this one where it's not EE's fault.. but it is. 

[Phillip18]

Why do they cancel the orders

[Chris_B]

@Phillip18  It could be a number of different things.