Leaving the country with no iPhone in sight

safiyye · ‎24-10-2025

I’ve ordered the iphone Pro Max Blue 256GB back in September. Still no phone in sight and i’m leaving the country on Friday with my iphone 15 Pro max that became glitchy and dies quick. I need it NOW. What’s the update man.

Christopher_G · ‎25-10-2025

Hi @safiyye

The current estimated delivery time for the iPhone 17 Pro Max Deep Blue 256GB is to 'expect dispatch within 21 days'. In the last couple of weeks of September, the estimated delivery was 'over 28 days'.

The orders are sent out on a first come, first service basis. DPD will be in touch with you when it's ready to be delivered. I hope it arrives before you travel abroad.

If you'd like someone to double-check your order, I recommend speaking with our Customer Support team.
Chris

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XRaySpeX · ‎24-10-2025

This user discussion forum does not have an update man here. You need to raise this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Northerner · ‎25-10-2025

Hi @safiyye

Have you checked EE order tracking: https://ee.co.uk/help/orders

Alternatively call EE CS on 150.

Download the DPD app as well.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Christopher_G · ‎25-10-2025

Hi @safiyye

The current estimated delivery time for the iPhone 17 Pro Max Deep Blue 256GB is to 'expect dispatch within 21 days'. In the last couple of weeks of September, the estimated delivery was 'over 28 days'.

The orders are sent out on a first come, first service basis. DPD will be in touch with you when it's ready to be delivered. I hope it arrives before you travel abroad.

If you'd like someone to double-check your order, I recommend speaking with our Customer Support team.
Chris