Iphone 17 no delivery update received

[LLawrence1]

Hello,

I ordered a lavender Iphone 17 256gb on the 14th of November, I haven't received any emails from EE regarding my order and I desperately need the phone as I've had to resort to using my mother's old Samsung S6+..........

Please could someone look into this? I'm completely in the dark!

[LLawrence1]

I am so furious with EE, since I hadn't been able to track my order (no email/ text received from them OR DPD), I literally just missed my delivery!

I got home and saw a DPD calling card with a tracking number I had NEVER received. When calling customer service, all they said was "It should be from 1-8 days" with 0 tracking information given.

The EE service has never been this horrible, I hope he redelivers tomorrow.

[Rach_H · Accepted solution]

Hi @LLawrence1,

Welcome to the Community!

We know how important it is for you to know what is happening with your order, so I'd recommend reaching out to our team so they can check your contact details are correct, so you know what is happening with your re-delivery.

You can also download the DPD app and input your details, and you'll be given updates when your parcel is due.

Rach