Hi Becky,
I am reading your recent messages and cannot believe what I see. Looks like yourself and some other people here were dealt with by some either untrained or unhelpful members of EE customer service. After reading few days ago that some of you cancelled their orders they’d been waiting for weeks and placed new orders for whatever EE had in stock I decided to have a go. Having said this I was very reluctant bearing in mind you Becky cancelled yours and were unable to re-order. Initially I rang EE to see if they could give me a definite date for my order but the lady said it would be this week or the next one. So I asked a question about the current stock and what is available at the moment. I was told that white and black in 512GB are in stock. Then I asked if my order could be swapped for 512GB in Black. The lady answered that she would need to cancel my current order and placed another one and this is when tension was really high but regardless I asked her to carry on. She cancelled my order and placed a new one for 512GB while I was on the phone which took around 20/25 mins. Once everything was confirmed and payment made for delivery of the new order literally 1 minute late I received confirmation that my order is on its way and an hour and a half later I received DPD txt to say that they are expecting my parcel.
i honestly do not understand how it works that some people can cancel and reorder while other can’t do that. My personal opinion is that it is all down to advisors you deal with and their experience. In my case I just simply asked if my order could be swapped as I’ve been waiting for 16 days and still nobody could give any definitive answers as to how much longer I would have to wait
