Hi, after staying 1 hour and a half to preorder the pro my phone died so when I got to a charger was happy to be able to order through the website however to a system issue had to cancel that order and put an order with someone on the phone for a pro in natural titanium which assured me would be delivered on launch day.. now this whole week I got a grand total of about 6 calls from ee most of them was to persuade me to buy the iphone 15 pro which i said I already ordered.. around the 3rd call I decided to check if they can get me the pro max instead of the 15 pro max since they are soo willing at this point so they said they can and I made sure to ask if it will be delivered on launch date i was assured it will even more was put on hold to double check as to not be wrong he said and I've been given the green light that it will.. that was on 19th.
2 more phone calls came .. 1 to tell me that I've been an EE customer for 5 years going on 6 and If there's anything they can do for me I said that its all good however if he could be so kind as to assure me that the order is on track and I will receive it on Friday... He assured me it will. The next day was another call some kind of check to make sure I didn't get scammed placing my order etc all good... I RECEIVE A MESSAGE from EE telling me theres no need to call and its all going as planned to receive the order on the date communicated.. I was extatic ..
Friday comes no word from EE or DPD no tracking nothing...I call the customer service they tell me there's 0 chance of getting the phone as it comes direct from apple I tell them well I was assured I'm getting mine to which the replay is "well we don't have them".
Angry that 1 person just told me something countless others have assured me is not the case I called again hopeing to speak to someone else as the guy clearly had to be clueless plus "Well we don't have them" clearly could be said about the money for my next bill don't think they would be fine with that answer tho.
Called again... getting told the same thing that at 1pm on pre order day the pro max showed as 24+ days.. on 19 it showed already as more then 28.. now I'm super **bleep**ed as clearly 3 people have lied to me to make a sale as like I told the guy... its impossible for 4 days that many people to not get the memo..but he offered me the pro for next day delivery as thats available even in stores..angry and confused I declined..
Now I could walk in a store and get a pro or wait another month for my phone but an appology is absolutely ridiculous .. how do so many people lie to me because i can't fathom this being a mistake as more then 1 person assured me it will dayss later after pre order clearlyy they had to be told by managers that orders will not arrive. I Feel very inclined instead to close both my other lines and leave as my contracts expire january anyway ...I feel like I've been treated like a complete joke.
