Hello @Hrowley2108 ,
Wellcome to the community,
We have no account access and do not know who you are, so would not know .
Have you checked your spam/junk folder?
You will receive notification from DPD up to the evening before delivery and another one on the day of delivery with a one hour window, but if it is a SIM card, then they are sent via second class post, so no notification from DPD.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
