I’ve ordered the 15 Pro Max in one color and want to change colors?

isabelinhavasc
Established Contributor
Established Contributor

‎26-09-2023 11:36 AM

I’ve ordered it in one color but I’m thinking of getting another after seeing in person. Is this possible given that the phone has not been dispatched yet or would I have to refund? 

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎26-09-2023 12:54 PM

@isabelinhavasc : If you ordered online or by phone you may cancel the order FoC before or during the statutory 14-day cooling-off period from delivery & then reorder what you really want.

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Leanne_T
EE Community Support Team

‎26-09-2023 01:16 PM

Hi @isabelinhavasc 

Thanks for coming here. 

If the phone has not been dispatched, please get in touch with our customer care team who can see if the order can be changed for you 🙂

Leanne.

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