I purchased a watch last week and this has no arrived yet.

samirah56
Explorer

‎30-11-2024 03:29 PM

I bought an Apple Watch and received the confirmation email. However it’s been a week and it still has not arrived and I have not been provided with any tracking information. I sent an email to the enquiry team yesterday morning and although it says they will get back to me within 16 hours, I still have not received a response. Very disappointed by this service.

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3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎30-11-2024 04:00 PM

Hi @samirah56 

Best calling EE on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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samirah56
Explorer
In response to Northerner

‎02-12-2024 12:57 AM

Hi, 

I called up EE and they said that they can’t do anything about it as they don’t deal with this. 

They said to contact EE online store but there is no number for them. 

 

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Linzi_H
EE Community Support Team
In response to samirah56

‎02-12-2024 10:57 AM - edited ‎02-12-2024 10:58 AM

Hi @samirah56 

I know you'll be eager for an update about your order.

If you've purchased this from the EE Store online, you can request a callback if you'd rather speak to the team than wait for an email response.

Linzi 

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