Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I phone

Jackc2
Visitor

‎16-05-2026 02:25 AM

I can’t see my order as my number doesn’t work to track 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎16-05-2026 07:03 AM

Hi @Jackc2 

If tracking is not working then you'll need to speak to EE CS on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Ali_A
EE Community Support Team

‎16-05-2026 12:12 PM

Hi @Jackc2 

If you've not received a follow-up email confirming your has been processed you'll need to give our Customer Service team a call where a guide in the Digital Sales team can check your order went through successfully. 
However, please first check your junk/spam folder in case any emails are accidentally filtered there. 

If the order couldn't be processed, the team can discuss the reasons why and what additional information we need to manually complete it for you. 

Ali 

0 Helpful