I ordered the phone yesterday. When will it be delivered? and can I go to the Hi

[Mykola2]

I ordered the phone yesterday. When will it be delivered? and can I go to the High wycombe store myself now and pick it up?

[Northerner]

Hi @Mykola2 

Have you checked EE order tracking: https://ee.co.uk/help/orders

Thanks 

[Mykola2]

yes I checked and it's not there.... I really need the phone today, can I go to the EE store in High Wycombe and get it??

[Northerner]

Hi @Mykola2 

If you have ordered online or over the phone then no you'll need to wait for delivery.

If order tracking is not working then you'll need to speak to EE CS on 150.

Thanks 

[Mykola2]

The delivery service courier did not give me my phone because I did not tell him the PIN code, I do not have a mobile phone because I lost it, how can I pick up my order now, why did the PIN code not arrive in my email?

[Mykola2]

What kind of service is this that I can't pick up my order???

[Northerner]

Hi @Mykola2 

Have you checked the DPD website for delivery information/pin.

Thanks 

[Chris_B]

@Mykola2  What a store sells is not the same stock an online ordering stock. If you wanted it from a store you should be going to the store to place the order.     If you don’t have a working phone or have a phone why did you fill out their order form with a phone number ?   

[Peter_W]

Welcome to the Community, @Mykola2 

If you can't receive the DPD PIN via phone, if you have access to another handset and register for the DPD app with your address, you can sometimes see it in here. 

Just to be sure, was this phone an upgrade on an existing account, or is this a brand new contract?

Peter