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I just want to buy something

Sibo2
Investigator
Investigator

Seriously all I want to do is by the nreal glasses, why do I have to register something first. 

6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

@Sibo2 : Do you already have a mobile phone or SIM contract with EE? You cannot buy an accessory online unless you already have a mobile phone or SIM contract from EE. You are expected to pay for it along with your existing EE mobile plan. 

You can however order these from any EE Store & if they don't stock them they will order them in from another store that does via their Sales Plus system.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

I don’t have anything from EE pal. But EE is the only supplier of the glasses. I selected pay monthly and asked to login. I’ve logged in but it won’t let me buy unless I register a device or visit the community. 

so a little lost lol 

XRaySpeX
EE Community Star
EE Community Star

yes, lol, pal.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Chris_B
EE Community Star
EE Community Star

@Sibo2  The online store your try to order these from is a store that only EE contact customers can order these from.  The store is a perk of being an EE contract customer.    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

cheers,

so to buy these glasses, first I need to buy a contract ? 

Chris_B
EE Community Star
EE Community Star

@Sibo2  no you can go to any EE store and place an order for them.   You’ll have to purchase them outright through.    

The add to plan store gives EE contract customers the option to pay for these monthly over 11 months when they are billed for their contract 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.