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I haven't received my sim card yet

Blackwell1980
Investigator
Investigator

‎31-10-2022 06:45 PM

Hello, 

I have ordered a new SIM. I received the confirmation mail but nothing after that. When I try to use order number to track, it says "Sorry, we can't show your order details right now." I ordered this SIM over a week ago and today I even received my first bill for it.

0 Helpful
4 REPLIES 4
Christopher_G
EE Community Support Team

‎01-11-2022 08:02 AM

Hi @Blackwell1980

Welcome to the community.

SIM cards are sent second class post, so aren't trackable. When did you order it?

Chris

0 Helpful
Blackwell1980
Investigator
Investigator
In response to Christopher_G

‎01-11-2022 11:47 AM

I ordered it on the 27th October 

0 Helpful
Blackwell1980
Investigator
Investigator
In response to Blackwell1980

‎01-11-2022 11:55 AM

My mistake I actually ordered it on the 24th October

0 Helpful
Christopher_G
EE Community Support Team
In response to Blackwell1980

‎01-11-2022 12:54 PM

Thanks @Blackwell1980.

It may be worth calling to double check the order or popping into your nearest EE store for a replacement.

Chris

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