How is it going with my sim only order?? I cannot do anything on the website..

[Stanowski76]

I got a message on the morning: „ 

Hi from EE. Your order XKO********* has been cancelled. If you want to place a new order, please visit ee.co.uk”

and the website is frozen to do anything:

A system error has occurred.

We track these errors automatically, but if the problem persists feel free to contact us. In the meantime, please try again.

Correlation ID: baf27f3c-6010-45ad-8ddb-f69a0d0eb653

Timestamp: 2025-10-09 11:29:41Z

ConnectionTimeOut: An exception has occurred.

[Peter_W · Accepted solution]

Hi there @Stanowski76.

Welcome to the EE Community!

There are a number of reasons your order may have been cancelled here, but I'd hate to think you're feeling left in the dark about what's happening. 

If you give our customer care team a call, then ask for web sales, they'll be able to take a look over your XK order reference number and advise on all your options moving forwards 😊

Peter