Thanks for the reply, it's not helpful, but I appreciate it.
I wasn't trying to replace my SIM, I was trying to replace my phone, I still had my SIM card.
The situation was this:
> EE Store won't let you buy a phone in person without Photo ID. They said try online account delivery.
> Online account delivery was fine, no Photo ID required. However verified by VISA meant I had to visit my Bank in person to temporarily get that code sent by email as it's usually by phone lol.
> Once the order was placed, I gained access to the DPD tracking HUB website. On that website, it stated, the order will require a PIN to be delivered, you will receive this on the day of the delivery, and I quote: "by email or SMS."
> Despite this, I did not receive the delivery PIN by email. And when the delivery driver got here he said "no it's only ever by text" so that's a pretty annoying misinforming website right there.
> Anyway, I did not have any friends/neighbours/family near who I could use the phone of, for calling OR for temporarily putting in my SIM card. Hence why I have stated repeatedly here I have no phone and named this account "PhonelessPerson".
> I was in a situation where I evidently needed a phone to buy a phone, which is ludicrous and definitely something the company should look into.
> The delivery driver was thankfully a nice guy, he spent 10-20 mins with me trying different things until we settled on putting my SIM card inside HIS phone so he could get the text code that way. I then gave him a tenner as thanks because I don't think you guys have a "tip your driver" system and I thought that was above and beyond service.
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Your statement that it's not possible to redirect the PIN via email matches what the delivery driver thought too, but also contradicts what is one the website, which is rather unfortunate and definitely added to the frustration.
Your suggestion that I use a friend or family member's phone was unhelpful and mildly irksome as I had already expressed MULTIPLE times at this point that I had no access to a phone, that includes 'any nearby friends or family members'.
Suggesting I visit the store wasn't helpful either, as the delivery was scheduled for a few hours from then and it would've taken longer than that to go to the store and come back. Plus, the last time I was at the store they refused to let me put my SIM card in one of their phones.
Again, I wasn't after a replacement SIM, merely a replacement phone as mine had broken.
That final suggestion that I buy a phone to buy a phone is lunacy, I hope that's apparent, lol.
Anyway, thanks to a very nice delivery driver I have a phone again so the story's over, and a happy ending, but please if you are related to EE in any way do pass on this feedback, it is genuine insanity that you can't buy a phone without a phone.
