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Online upgrade

Ellie_12
Investigator
Investigator

‎03-10-2025 05:41 PM

Hi, I received a friends and family code from a friend who works at EE and was told I could only use it for an upgrade online. When I try to do this, it lets me select the phone I want, but as soon as I press ‘upgrade’ it takes me to a page saying there are technical issues and that I need to call 150. I really don’t want to wait on hold for an hour 😅😂 Is there anything else I can do? Thanks!”

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎03-10-2025 06:37 PM

Hi @Ellie_12 

It maybe the code is not usable with the combination you have chosen. 

Or there is already a discount on the deal you have picked. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Ellie_12
Investigator
Investigator

‎03-10-2025 09:09 PM

Hi,

I haven’t used the code yet, I can’t even get on the page to update my contract to use the code. It won’t let me so frustrating!!

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to Ellie_12

‎04-10-2025 10:10 AM

@Ellie_12 , you will have to call and then just get on with things whilst waiting for them to answer, or try again later, you just need to press option 2 and you should be put through to one of the guides.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.