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EE Pro TV Box not detecting my BT Smart Hub 2

Hello, I have recently been sent my EE Pro TV Box and have just upgraded my broadband to full fibre optic with BT. Our broadband box is the Smart 2 Hub. I have tried connecting my EE TV box to my WiFi and it is not listing my broadband at all. There ...

Network problem

ee network has been down in central Fife all weekend still not working cannot get any answers as to when it will be sorted and haven’t been giving any details or kept informed of any issues 

Lyn7003 by • Visitor
  • 9 Views
  • 0 replies
  • 0 Helpful

Website and app pointless

I am trying to add additional product to my contract but every time I click on additional new line option, it takes me to new page but as soon as I select something it takes me back to the upgrade/additional new line page. Both website and app. 13yrs...

Double charged for eu roaming

My most recent bill included roaming charges for a trip to Italy. Some days were charged at £2.59 per day as I expected, but some days were charged at £5.18 per day. I called 150 and was advised that this double-charging is a known issue affecting lo...

Play

Hi, I want to pay my mobile bill, can you help me with this?

Ivan42 by • Visitor
  • 14 Views
  • 1 replies
  • 0 Helpful

No 4G/5G inside Kennington Tube Station in London

Hi,A few weeks ago, I noticed that ALL other networks had coverage inside Kennington tube station in London, however, EE doesn't. I contacted EE support and got an agent who wasn't even aware that the 4G/5G rollout was happening.Eventually, she refer...

dvllio by • Investigator
  • 178 Views
  • 4 replies
  • 1 Helpful
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