Hi I ordered a new phone last Friday still not received

[Chris_B · Accepted solution]

@Andyt77   What phone?  Model ? Storage size ?  Did you get confirmation of order ? How did you order ? 

[Andyt77]

iPhone 16 on ee app got confirmation says dispatched took £30 from my
account been over a week now

[Andyt77]

I phone 16 received confirmation says dispatched ordered on ee website as an upgrade do you want order number 

[Alex_H]

Hi @Andyt77,

Welcome to the EE Community

Please don't post your order number as this is a public forum. We are unable to check individual orders via the community, if your phone has been showing as dispatched for over 24 hours and you have not received any tracking information from DPD I would recommend to give us a call so someone can check on your order.

Alex

[Andyt77]

Is there no way of checking without calling

[Chris_B]

@Andyt77  No.  You don’t have access to orders.