Hello, sorry when will you send my order, smart phone samsung galaxy S23+ lease

[Mansur0101]

Hello, sorry when will you send my order, smart phone samsung galaxy S23+ 5G 256mb Green

please Mansur

[Northerner]

Hi @Mansur0101 

Have you checked EE order tracking?

https://ee.co.uk/help/orders/track-mobile-order

Thanks 

[Leanne_T]

Hi @Mansur0101 

Welcome to the community. 

When did you place the order? 

Was this an upgrade or new contract? 

Leanne 🙂

[Mansur0101]

[Mod edit: Image rejected as it contained personal information]  

 

[Leanne_T]

The image posted shows you would need to call the number provided to get the order looked into as the team require further details @Mansur0101 

Please call us and the team will be happy to help. 

Leanne.

[Mansur0101]

Hello, I ordered a smart phone samsung galaxy 23+ 256mb 5G green, but it still hasn't arrived, no one gives a clear answer, they also took money from my account for the down payment, but I have no phone and no money! EE service disappoints me, very slow, poor customer service, can't recommend to others!

[Leanne_T · Accepted solution]

Hi @Mansur0101 

Have you called the number on the email to speak to the sales team and get this sorted? 

Leanne.

[Mansur0101]

When I call, they say go to shopping centers, when I go there, they say it will be sent by mail to your home address, there is no clear answer, I spent so much time, I went to EE branches, I didn't get anything, where is my order? If you don't send, why do you charge in advance, who can give a definite answer? I need specific information, otherwise I will complain to you!

[Leanne_T]

Hi @Mansur0101 

If you call us on 0800 956 6000 the team will check the order and give you an update. 

Sorry we have no account access on the community to look into individual orders. 

Leanne.