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Haven't received SIM card

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Klatonaite
Visitor

on ‎05-10-2024 06:30 PM

I have received the new phone and contract but haven't received the Sim card. And it was in the contract actual sim card placed. 

 

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Northerner
EE Community Star
EE Community Star

on ‎05-10-2024 07:22 PM

Hi @Klatonaite 

  1. Does your old SIM work and fit into your phone. 
  2. Have you checked all the package and box. 

You'll need to speak to EE CS on 150 if no to 1 and 2. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

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Northerner
EE Community Star
EE Community Star

on ‎05-10-2024 07:22 PM

Hi @Klatonaite 

  1. Does your old SIM work and fit into your phone. 
  2. Have you checked all the package and box. 

You'll need to speak to EE CS on 150 if no to 1 and 2. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.