Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Haven't received SIM card

Go to solution
Klatonaite
Visitor

‎05-10-2024 06:30 PM

I have received the new phone and contract but haven't received the Sim card. And it was in the contract actual sim card placed. 

 

0 Helpful
1 SOLUTION

Accepted Solutions
Go to solution
Northerner
EE Community Star
EE Community Star

‎05-10-2024 07:22 PM

Hi @Klatonaite 

  1. Does your old SIM work and fit into your phone. 
  2. Have you checked all the package and box. 

You'll need to speak to EE CS on 150 if no to 1 and 2. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

1 REPLY 1
Go to solution
Northerner
EE Community Star
EE Community Star

‎05-10-2024 07:22 PM

Hi @Klatonaite 

  1. Does your old SIM work and fit into your phone. 
  2. Have you checked all the package and box. 

You'll need to speak to EE CS on 150 if no to 1 and 2. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.