Order not arrived

Lee105 · ‎05-10-2024

Hi, I ordered an iPhone pro max on Tuesday as part of an upgrade and received the order confirmation email. Its status changed to dispatched on Wednesday, though the dispatched date on the tracker is blank. It's been 2 clear business days now and I haven't received my handset. The DPD app says I have no pending delivery.

Can anyone help?

Northerner · ‎05-10-2024

Hi @Lee105

You'll need to speak to EE CS on 150 about an update.

You should download the DPD app as well.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎05-10-2024

Hi @Lee105

You'll need to speak to EE CS on 150 about an update.

You should download the DPD app as well.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Lee105 · ‎05-10-2024

Hi @Northerner , in a queue to speak to them now. Downloaded the DPD app and there's nothing on there. Thanks for getting back to me.