Have I been accepted

[rberry93]

Hello,

I made an online order last night for an iPhone and paid a £50 upfront cost. I then received an email with an xko reference. Does this mean it has been successful? I was expecting a credit check but I'm not sure if this has happened. I haven't received a notification since. 

[Katie_B]

Hello @rberry93. 

Welcome to the community. 

Thanks for ordering with us.

As you have a confirmation email with your order number your order has been received. 

Should the team require any further details from you or if your credit check is not successful the team will be in touch. 

Katie

[rberry93]

Hello,

Thanks for your reply how long will I have to wait? I'm unable to track the
order using the number and the money has been taken.

[Katie_B]

Hi @rberry93. 

If you wish for a full update on your order I would recommend giving us a call on 0800 079 8586 from any landline or provider or 150 from an EE mobile. 

Katie

[rberry93]

Hello,

Neither of them work as I don't have an EE number. My money was taken over
24hours ago and no update about anything.

[rberry93]

Hello, 

sorry to message again, I received an email confirming my direct debit instruction. Does this mean that everything is okay to go ahead? 

[James_B]

Hi @rberry93,

Yes, that is a sign that your order is in progress.

You'll receive a text message with tracking details as soon as your delivery slot is confirmed.

James

[rberry93]

Hello,

I have received DPD tracking today so I assume everything is okay and
accepted?

[James_B]

That's right @rberry93 🙂

James

[rberry93]

Hello,

sorry to message again, when will a receive details of the contract etc and an EE login. I haven’t received anything yet.