Google Pixel 8 Pro -

[PaulB39]

Ordered my phone on the 10th, still waiting now on the 31st, what is the point in a preorder if its going to take this long?

Spoken to EE a few times and the times kept changing, first it was 14 days, then got told 21, and then 28, I need a solid answer and I want my phone, terrible customer service for someone who has been with EE since the start of EE.

[PaulB39]

@Christopher_G  the 28 days is what I was told by one of your team members, same as the 14 days, and 21 days.

[PaulB39]

@Christopher_G  The order tracker also does not show anything regarding my order, and it has been the 21 days quoted to a lot of people and I still have no further information.

[Christopher_G]

Hi @PaulB39 

I know that I've replied to you on another post. The current estimated for the model that you ordered is to expect dispatch within 3 days (for new orders today). Older orders and pre-orders will be cleared first, in the order in which they were placed.

DPD will be in touch with you when it's ready to be delivered, hopefully soon.

Chris

[James_B]

Hi @PaulB39,

Looking at our recent stock availability updates, I would have expected your phone to have been dispatched by now.

Please get in touch with Customer Care so a member of the team can check the status of your order.

Thanks

James

[PaulB39]

@Christopher_G  Hello, yes you have, however I still do not have a response on mine, I am now at day 21, and my order does not even show on my EE account still or anywhere else.

So I need an update, and this lack of information from EE is not acceptable. I do not want to know about new orders taking 3 days. I want to know why mine has taken 21 and I still am yet to know further.

[Christopher_G]

Since new orders are expected to be dispatched within 3 days, it would suggest to me that you should hear from DPD in that timescale too, @PaulB39 

If you would like to discuss your order, you will need to speak to our Mobile Care team on 150.

Chris