Friends and family discount code - not working

[Isobel27]

Hello

I'm getting the error that the code entered is not applicable with data plan despite the data plan having no discount already applied to it. Please can you help? This is the an iphone and the EE unlimited all rounder data plan. 

Thanks 

[Chris_B]

@Isobel27    can you provide a link to it ?   Just copy and paste from the webpage header on here    There’s lots of different iPhones. 

[Isobel27]

[Ali_A]

Hi @Isobel27 

Does the code work if you test it with a different plan at all? 

Ali 

[Isobel27]

Unfortunately not - I’ve tried with other plans 

[Alex_H]

@Isobel27 I just tested myself with a code and it was accepted on this phone and plan so no compatibility issues there. If its happening on other plans it could be a problem with the code itself or with your browser.

Try using another browser and see if it allows you to redeem it. Also clear the cookies and cache of your current browser and when prompted accept all cookies from the EE website. Typing rather than copying and pasting the code is also recommended to try.

Alex