Friends and family discount code - not working

[Isobel27]

Hello

I'm getting the error that the code entered is not applicable with data plan despite the data plan having no discount already applied to it. Please can you help? This is the an iphone and the EE unlimited all rounder data plan. 

Thanks 

[Chris_B]

@Isobel27    can you provide a link to it ?   Just copy and paste from the webpage header on here    There’s lots of different iPhones. 

[Isobel27]

[Ali_A]

Hi @Isobel27 

Does the code work if you test it with a different plan at all? 

Ali 

[Isobel27]

Unfortunately not - I’ve tried with other plans 

[Alex_H · Accepted solution]

@Isobel27 I just tested myself with a code and it was accepted on this phone and plan so no compatibility issues there. If its happening on other plans it could be a problem with the code itself or with your browser.

Try using another browser and see if it allows you to redeem it. Also clear the cookies and cache of your current browser and when prompted accept all cookies from the EE website. Typing rather than copying and pasting the code is also recommended to try.

Alex

[ethanf]

Hello,

I have had the same issue with isobel with my friends and family discount code. I have tried other plans and followed your suggestions. However it still saying it is not applicable to the plan. I am trying to get the sim only 150GB plan.

[Matt_124]

The 150GB plan is a Time Limited Offer and as such it is incompatible with any discounts.

If this is an Upgrade, you would only be able to use the discount on the 25GB Essentials SIM at £25, Unlimited No Frills at £27, Unlimited Essentials at £32, Essentials Plus at £36, All Rounder at £42, or Full Works at £48 as these are EE's Core offerings with no discounts or promotions present.

If joining as a New Customer, only some of these may show up for ordering but the list above are the only compatible plans with discount codes.

[user27638949t]

Am having the same problem. Trying to use code on all rounder iPhone but getting same error message. 
Don’t understand why it won’t work on the iPhone version of this plan but will on non-iPhone? Especially as the iPhone plan has been around for ages and isn’t time-limited. 

How do I get this code applied to the iPhone plan? I’ve been told to purchase the plan and then fill in some form but I’m not keen in case 1) the code is declined for whatever reason or 2) it takes EE more than 14 days to decide if valid or not, after which I’m stuck in a 2 year contract paying double what should. 

[Rach_H]

Hi @user27638949t,

Welcome to the Community!

We don't want you to miss out on your discount, so I'm sorry to hear about the trouble you're having. Do you still have the same issues after clearing your cookies and cache or using a different browser?

Rach