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Email Bug

Anon75684752
Explorer

‎16-09-2024 06:35 PM

Screenshot from 2024-09-16 17-58-22.png

Hi, not sure where is the best place to report bugs? The picture was part of an email sent in a sim card order. "

$ctx.order.directDebit.accountHolderName
null - null - null ****null"
0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎16-09-2024 07:29 PM - edited ‎16-09-2024 07:29 PM

@Anon75684752 : It looks genuine. It's just EE trying to flog you Broadband while you're buying 1 of their SIMs.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Anon75684752
Explorer
In response to XRaySpeX

‎16-09-2024 09:58 PM

I'm not asking if it's genuine, just saying that "$ctx.order.directDebit.accountHolderName" looks like it should just be displaying my name instead of a random variable name. THe null also looks like an issue. small issue, but issue nonetheless

0 Helpful
Ali_A
EE Community Support Team
In response to Anon75684752

‎17-09-2024 11:26 AM

Hi @Anon75684752 

Welcome to the EE Community. 

Thanks for bringing this to our attention. You're right, it's not how the email should be presented. 
 

I've sent you private message for more information. Please check your inbox and get back to me when you can.


Thanks


Ali

0 Helpful