Device Upgrade Document

[jralph691]

Just had an SMS to say there is a document re. my upgrade waiting for me and I can view in MyEE , cant see a single thing that relates to any documentation in my EE. Also unable to track my order , so confused

[Christopher_G]

Hi @jralph691 

Welcome to the community.

Could you post exactly what the message says please (removing any personal information)? We'll do our best to help.
Chris

[jralph691]

Thanks this is what the message says - 

Sorry, we can't show your order details right now. 

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD.

For the latest news on device launches, pop by the EE Community.

For more info on ordering, or if your order hasn't arrived, visit our Help section. 

[Christopher_G]

Thanks @jralph691 

What did you order and when did you order it? It sounds like it's still being processed.

Chris

[jralph691]

Ordered an IPhone 12 and did it yesterday. The SMS I have been sent states there is a document for me in My EE

[Christopher_G]

OK, thanks @jralph691 

I'm not sure what that document could be. I recommend speaking to our Mobile Care team so they can check the order for you.

Chris

[Taniatee]

I have just received the same message about my new phone order. 
“Hi from EE. A new document for your xxxxxxx GB Blue device agreement is now available to view in My EE, please log in to view it.”

Where in My EE do you show the documents? 
not a great customer experience here EE. 

[Christopher_G]

Thanks for posting, @Taniatee 

If you speak to our Mobile Care team, they'll be able to check that for you.

Chris

[Lisasaxo]

I’ve had the same 

Hi from EE. A new document for your iPhone 15 Pro 1TB Blue Titanium device agreement is now available to view in My EE, please log in to view it.

being told to contact someone else is rubbish customer service - if documents are there either send them to us or make them visible on our accounts as stated! 

[gingaming74]

Text from EE:

Hi from EE. A new document for your iPhone 15 Pro Max 256GB Natural Titanium device agreement is now available to view in My EE, please log in to view it.

Where do I find it? I've tried the app and the website but no luck so far