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Delivery of Assessory

AngMalBob
Visitor

‎30-05-2022 05:10 PM

I ordered Beats Studio Buds via EE as an add on. The order went through and assigned to DPD. They were provided with the wrong address by EE and so failed to deliver when encountering the occupant of the wrong address. EE has not been helpful in rectifying this problem and it is very difficult to find let alone speak to the correct department. I would like customer service to contact me and sort out this mess.

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎30-05-2022 06:30 PM

@AngMalBob  No one will contact you from here as this is a public forum that has no access to your account. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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James_B
EE Community Manager
EE Community Manager

‎31-05-2022 08:11 AM

Hi @AngMalBob,

 

Welcome to the EE Community. 🙂

 

I'm sorry to hear there was a mix up with your address.

 

If your order has been returned by the courier, you'll need to place a new order. I'd recommend contacting Customer Care on 150 first, to make sure the address on your account is correct.

 

James

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