house number missing off address label

[Chris220]

DPD wont deliver my parcel because EE havent printed my house number on the address lavel, has anyone else had this issue and how was it resolved ? My local DPD seem insistent that they wont just add the house number on themselves, driving me crazy

[Jon_K]

Hi @Chris220.

Welcome to the community.

Have you tried altering the address in the DPD app?

If you're unable to do this, try giving our Customer Care team a call.

Jon

[Chris220]

I can’t call, I have no phone 

[Chris220]

Can you help 

[Leanne_T]

Hi there @Chris220

Sorry we have no account access on the community to amend your delivery details. 

You can find ways to contact us on our get in touch page. 

Thanks 🙂

Leanne.

[Chris220]

But everyway to contact is over phone and i have no phone ! I need a phone for work, im self employed, who do i complain to over this absolutely terrible service ? 

[Leanne_T]

Hi @Chris220

I'm very sorry to hear this. 

Do you have an EE Store near you? they can call customer care for you and help you get this sorted. 

You can find our complaints information here. 

Leanne.