Delivery is being returned to EE

[Beddo97]

Hello, 

Had email confirmation than my order was due to arrive today. However DPD now says that a return to consignor has been requested and the parcel is being returned to EE. Absolutely no explanation so far, a bit of a problem since I have switched networks and my current contract will

be ending tomorrow. 

[Katie_B]

Hello @HC81. 

Welcome to the EE Community. 

How did you change your address was this via My EE or our customer service team?

Katie 🙂

[HC81]

Hi, I have changed my address today however when getting the contract I did
change my address and the mobile was sent to the correct address a few
weeks ago.

Am I able to get this TV resent to me please?

Many thanks
Hannah

[Katie_B]

Hello @HC81. 

I have sent you a private message for more details to ensure re-delivery. 

Katie 🙂

[StelianSandu]

Hi.my item has been returned to EE for no reason.checked my dpd tracking and its on his way back to EE..anyone can help?

[Christopher_G]

Hi @StelianSandu

Welcome to the community. I'm sorry to hear that you've had a problem with your delivery.

I'd recommend speaking with our Mobile Care team so they can find out what's happened and get your item delivered as soon as possible.

Thanks

Chris

[Sean1996]

I'm confused. I get a dispatch email. To then dpd say its being returned to ee gutted I thought this network was good. What do I do. 

[James_B]

Hi @Sean1996,

Welcome to the EE Community. 🙂

I'm sorry to hear your parcel is being returned. Please get in touch with Customer Care so we can check what went wrong and reorder for you.

James

[MattyJH1998]

I am also having the same issue i ordered a playstation 5 through ee and it got accepted and i got a confirmation text this morning from ee that my dpd driver will deliver it today but when i checked my tracking number it said it'll be returned to our depot when they haven't even attempted delivery and when i looked at more options it says the parcel was refused and is being returned to ee

[Katie_B]

Hello @MattyJH1998. 

Welcome to the community. 

Have you been able to check your delivery address is correct with DPD?

Speak soon, 

Katie 🙂

[Gracie03]

Hello,

my phone order was supposed to come on Monday but I missed it and rearranged for it to be today but it did not come. I checked and on DPD tracking it says it’s being sent back to EE what do I do about this as a direct debit is set up and I’ve paid for my phone upfront.

please get back to me as soon as possible

thank you