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Debit my account payment

DHRUVg
Explorer

‎21-11-2024 10:15 PM

Dear EE

   I will chek new phone but my credit is 0 and i will chek ee apps with phone and sim i will pay EE 30 pounds but not refund in my account and EE servic cancel order text me. So please EE refund my payment 30 pound and cancel my order 

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎22-11-2024 02:49 AM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leanne_T
EE Community Support Team

‎22-11-2024 08:59 AM

Hi @DHRUVg 

Thanks for coming to the community. 

Have you placed an order and paid £30? 

If so, was this for a pay as you go SIM card and pack? 

Thanks 🙂

Leanne.

DHRUVg
Explorer
In response to Leanne_T

‎22-11-2024 10:00 AM

No cancel my order
0 Helpful
Leanne_T
EE Community Support Team
In response to DHRUVg

‎22-11-2024 01:53 PM

Hi @DHRUVg 

Thanks for the reply. 

Could you let us know what you ordered? 

Leanne.