The EE Community

Spam gaurd

I cancelled the spam gaurd duo £2 a month a few months back and gone on today an see I’m still being charged for it yet it has cancelled as it no longer says suspect scam calls now

Hi can sumone help ive left EE why am i still getting billed im sure im due a re

Watch data on no frills unlimited

Hi all, I have a no frills unlimited plan, but I got a free samsung watch 7 with it, how can I add the watch data add on? I dont think it comes with the no frills plan, but I cant find a way to add it on.Any ideas?

cancelled

I ended an order through the application, it was discounted at the time of my bank and the other day I received an SMS saying that my order was cancelled, when will I receive my refund?

Roaming

EE customer advisor “Juned” given the wrong information so that became a problem

Hi, I bought a TV in May 2025 for my baby to watch YouTube. I want to purchase for a wireless broadband that’s why our family visited EE on 14/05/25. We met a customer advisor Juned and he is the one served us. He advised us to take home broadband an...

Smart Hub Pro: Hands On - The good, the bad and the ugly

Hi allJust going to summarise my early findings after receiving the new Smart Hub Pro and Smart WiFi Pro kit today. It’s been an awkward and frustrating journey and I’m sure some user error along the way… But I might now finally be seeing the brillia...

No confirmation email

I placed an Iphone 16 pro max order but I did not recieve any confirmation email i checked the spam folder as well please tell me how i can get my order number and everything payment is already done from my side

What happens if I delete the ID from within the application?

I changed my network from O2 to EEI linked my account in the EE-Management app to my products, but another number appearsA number I do not have  .

I've had to move rapidly and was unable to call to cancel my phone bill. How ca

I am setting up WhatsApp on my mobile and I am not able to receive its verification message.