Hi,
I’m hoping someone can help or advise because I am getting nowhere with DPD.
I have been waiting for a high value replacement device and DPD have failed to deliver it twice. I took time off work both times and was home all day, with no TV, no phone distractions etc specifically to make sure I didn’t miss the delivery.
According to the tracking, the driver claimed they attempted delivery today at 13:31. However there was no doorbell press, no knock, no motion detected at that time. I have a doorbell camera which clearly shows no activity. The driver also uploaded a delivery photo which isn’t even pointing at my path/door.
For reference, motion was correctly detected earlier today at 12:29 when I collected a Tesco order — so the camera is working and active.
This is the second failed attempt and I urgently need this device because my current phone is failing, and I am the primary carer for both my parents — I cannot risk being unreachable.
Can EE please help escalate this with DPD and get this delivery prioritised? I have also notified the sender due to the lack of genuine delivery attempt.
