Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

order cancelled

RJTAYLOR
Explorer

‎04-11-2025 09:28 AM

i placed an order last night for a new iphone and data plan, all went through ok.  this morning i have received an email saying order cancelled without any info and when i log into account i cant track the order number now, any suggestions

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎04-11-2025 09:35 AM

Any monies paid will be refunded within 7 - 10 days.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
RJTAYLOR
Explorer

‎04-11-2025 09:37 AM

im trying to figure out why it was cancelled, i didn't instigate and have had no info on why

0 Helpful
Alex_H
EE Community Support Team
In response to RJTAYLOR

‎04-11-2025 12:53 PM

Hi @RJTAYLOR,

Welcome to the EE Community

I am sorry to hear your order has been cancelled. This can happen for a few reasons, if you want to find out what has happened with this particular order I would recommend giving us a call with your order number and one of our guides can check and see why it has been cancelled.

Alex